Terms of Service

1. Agreement

These Terms of Service govern your use of goenata.com and the Enata AI sales-rehearsal platform (together, the "Service") operated by Enata LLC ("the Company"), Business Bay, Bay Square Building 3, Office 604, Dubai, United Arab Emirates 51133. By creating an account or otherwise using the Service you accept these Terms in full. Nothing in these Terms limits any rights you hold under the mandatory laws of your country or jurisdiction of residence.

2. Use of the Service

Enata is a B2B platform designed for field-sales reps, sales managers, and enablement leaders. When using the Service you agree to the following conditions:

• You must be of legal contracting age in your jurisdiction, or be acting under valid organisational authorisation.
• You must not use the Service for any unlawful purpose, to harass others, to distribute spam, or to impersonate any person or organisation.
• You must not attempt to interfere with the Service's normal operation, introduce malware, carry out denial-of-service attacks, or attempt unauthorised access to our infrastructure.
• You must not scrape, reverse-engineer, decompile, or copy any portion of the Service except where mandatory law expressly permits it.
• If your account is provided under a corporate subscription, use is subject to any additional acceptable-use policy your employer maintains.

3. Intellectual Property

The Service, including the digital-twin simulation engine, coaching feedback models, platform software, and all associated content, is owned by the Company or its licensors and is protected by applicable intellectual-property law. We grant you a limited, non-exclusive, non-sublicensable, non-transferable licence to access and use the Service for your internal sales-rehearsal and coaching purposes. All rights not expressly granted are reserved.

4. Your Content

You are responsible for all content you submit to the Service, including buyer twin configurations, session inputs, and any notes or custom persona data. You confirm that your use of this content in connection with the Service does not violate applicable law or any third-party rights. You grant the Company a limited licence to process, store, and use your content solely to operate and deliver the Service to you. We do not claim ownership of your content.

5. Subscriptions and Billing

Paid subscriptions are offered on monthly or annual billing cycles. Fees are charged in advance at the start of each billing period. You may cancel at any time; access continues until the end of the current billing period, after which no further charges apply. We do not provide refunds for partial billing periods except where required by applicable law. Free-trial periods are limited to one per organisation; subsequent registrations by the same company are not eligible for a further trial.

6. Disclaimers

The Service is provided on an "as is" and "as available" basis. The Company disclaims all warranties, representations, and conditions, whether express, implied, or statutory, to the maximum extent permitted by applicable law. The coaching feedback and simulation responses generated by the platform are AI-produced outputs and are not a substitute for professional sales advice, legal counsel, or compliance training. Mandatory consumer protections applicable in your country of residence are not affected by this disclaimer.

7. Limitation of Liability

To the maximum extent permitted by applicable law, the Company's total cumulative liability for any claims arising from or related to the Service will not exceed the amount you paid to the Company in the twelve months preceding the event giving rise to the claim, or USD 100, whichever is greater. This limitation applies regardless of the form of action (contract, tort, or otherwise) and even if the Company has been advised of the possibility of such damages. Liability that cannot be limited under mandatory law is not affected.

8. Indemnification

You agree to indemnify and hold harmless the Company, its officers, employees, and contractors from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, or your infringement of any third-party right.

9. Termination

The Company may suspend or terminate your access to the Service with or without notice for material breach of these Terms, conduct that endangers the security of the platform, or non-payment of fees. You may terminate by cancelling your subscription and deleting your account. Sections that by their nature should survive termination, including intellectual property, limitation of liability, and governing law, will continue to apply.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms that cannot be resolved by good-faith negotiation shall be referred to and finally determined by the competent courts in Dubai, the United Arab Emirates, whose jurisdiction you irrevocably accept. This clause does not affect any mandatory consumer-protection rights you hold under the laws of your country of residence.

11. Changes and Contact

We may update these Terms from time to time. Material changes will be communicated by posting a revised document with an updated "Last updated" date at the top of this page. Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms. For any questions about these Terms, contact us at:

Enata LLC
Business Bay, Bay Square Building 3, Office 604
Dubai, United Arab Emirates 51133
Email: [email protected]
Phone: +971 4 361 2200